Breed-specific condition means any condition that commonly occurs in particular dog breeds.
Pawshake pet means a pet owner’s pet that has been listed on the confirmed booking as part of the booking. Each pet must have their own separate pet profile.
Pawshake booking means a booking that has been successfully paid by the pet owner and confirmed by the sitter through the Pawshake platform.
Pre-existing condition means any injuries, conditions and diseases which the pet has been treated for or which have happened prior to the booking
Preventable condition means any conditions that can be prevented by vaccinations or normal veterinary care.
Decline your booking: if this happens, no amount will be charged. The authorization for the hold on your credit card will be released immediately. After a few business days (10 at most), you will no longer see the pending amount on your statement. if the booking still appears on your statement.
Visiting pets mean pets that are not part of a confirmed booking. For example - pet sitter’s relative’s pets that may be present during a booking or pets that the sitter is sitting outside of Pawshake (e.g. if they are a professional and take bookings in other ways). Pet sitter’s own pet is not a visiting pet.
Pet sitter's own pet means any pet that has been listed on the sitter's profile.
Please reply to the email you originally sent us or contact us via our contact form and include the following information:
Once we receive the information, we will begin the investigation. We understand that situations like these can be stressful for all involved so we aim to resolve them as quickly as possible. However, the time it takes will be greatly determined by the cooperation of the parties involved.